If you are having trouble with your SOUL Fitness Band please Click Here and you will be directed to the SOUL Fitness Band support page.
If you created a login at checkout you can simply log into your account in here and find out your status. if you did not create a login please contact our customer service.
Please contact support for all missing parts.
As long as your headphones were purchased from an authorized retailer, and you can provide a copy of the original sales or gift receipt, the warranty is valid from the original purchase date. The receipt validates the manufacturer's warranty, which covers any possible manufacturer defects. It does not cover abuse, lost, stolen or resold product(s).
Please contact our customer service and someone will contact you within 24 hours.
Please make sure the cables are completely pushed in on the headphones as well as the device the sound/music is coming out of. With the SL300 please try to replace the battery and make sure the Noise Canceling switch is turned on.
We apologize for any inconvenience if the product is not available. Please check back as we usually replenish the product within 1-2 weeks of going out of stock.
Currently we only ship to United States and Canada. Keep checking back as we will continue to expand our online reach. In the meantime please check out the authorized retailers page to find out where you can purchase our Soul products locally.